CUSTOMER SERVICE SPECIALIST
Vista, CA Vista, CA Full-time Full-time $50,000 - $60,000 a year $50,000 - $60,000 a year 19 hours ago 19 hours ago 19 hours ago Who are we? APPLIED MEMBRANES is an INDUSTRY LEADER in RO Expertise and Membrane Applications Since 1983(TM).
Applied Membranes, Inc.
is a manufacturer and distributor of Reverse Osmosis Membranes, Systems and Components, both commercial and residential.
We have been manufacturing Reverse Osmosis Systems, RO Membranes and Water Filtration Components under the AMI label for over 40 years.
From residential to 1 MGD size and in standard to custom engineered designs, AMI RO, NF, UF, MF and EDI Systems are used in many different applications from Water Reuse, Brackish and Sea Water to Ultrapure Water with thousands of installations world-wide.
AMI Products have earned an industry-wide reputation for their high quality and superior performance.
AMI's state of the art ISO 9001:
2015 and NSF certified facility features the most sophisticated manufacturing and testing equipment technologies in the industry.
Above all else, quality and customer satisfaction are our highest priorities.
We implement rigorous performance and integrity testing to ensure our products are achieving optimum performance, using internal test standards that exceed the published requirements.
From design control to in process quality checks to final QC, quality control is built into every point from design to production to release and shipment.
Come join our team! Essential Duties and
Responsibilities:
Investigate and follow up on all customer inquiries via telephone and e-mail Support Sales Group with customer orders through entire process from Receipt of Order to Order Entry, to collecting payment information, updating customers with status of order/back orders, to when it ships and after sale support Review the BO Report daily and monitor the ship dates to update customer Work with Purchasing to get lead times or revised receipt dates for items not in stock in order to communicate with customer Print Orders to Warehouse, and coordinate with Shipping Dept on logistics of orders Quote customers on standard component products.
For price negotiations, supervisor approval is required Assist with entering job folders for standard media and system jobs to forward to Production Process Return Goods Authorizations for customer needing to return merchandise Work in conjunction with Accounting for credit card payments, or credit applications from customers Maintain general customer relations and account management Experience Required:
Minimum three years sales/customer service experience in a manufacturing environment with a technical product line, and a proven track record of exceptional customer satisfaction Excellent telephone, writing, and computer skills (MS Office).
Good math and communication skills required.
Computer network familiarity, and Macola software experience a plus Education:
High School diploma or equivalent required Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Vista, CA:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
3 years (Preferred) Sales:
3 years (Preferred) Language:
English (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Applied Membranes, Inc.
is a manufacturer and distributor of Reverse Osmosis Membranes, Systems and Components, both commercial and residential.
We have been manufacturing Reverse Osmosis Systems, RO Membranes and Water Filtration Components under the AMI label for over 40 years.
From residential to 1 MGD size and in standard to custom engineered designs, AMI RO, NF, UF, MF and EDI Systems are used in many different applications from Water Reuse, Brackish and Sea Water to Ultrapure Water with thousands of installations world-wide.
AMI Products have earned an industry-wide reputation for their high quality and superior performance.
AMI's state of the art ISO 9001:
2015 and NSF certified facility features the most sophisticated manufacturing and testing equipment technologies in the industry.
Above all else, quality and customer satisfaction are our highest priorities.
We implement rigorous performance and integrity testing to ensure our products are achieving optimum performance, using internal test standards that exceed the published requirements.
From design control to in process quality checks to final QC, quality control is built into every point from design to production to release and shipment.
Come join our team! Essential Duties and
Responsibilities:
Investigate and follow up on all customer inquiries via telephone and e-mail Support Sales Group with customer orders through entire process from Receipt of Order to Order Entry, to collecting payment information, updating customers with status of order/back orders, to when it ships and after sale support Review the BO Report daily and monitor the ship dates to update customer Work with Purchasing to get lead times or revised receipt dates for items not in stock in order to communicate with customer Print Orders to Warehouse, and coordinate with Shipping Dept on logistics of orders Quote customers on standard component products.
For price negotiations, supervisor approval is required Assist with entering job folders for standard media and system jobs to forward to Production Process Return Goods Authorizations for customer needing to return merchandise Work in conjunction with Accounting for credit card payments, or credit applications from customers Maintain general customer relations and account management Experience Required:
Minimum three years sales/customer service experience in a manufacturing environment with a technical product line, and a proven track record of exceptional customer satisfaction Excellent telephone, writing, and computer skills (MS Office).
Good math and communication skills required.
Computer network familiarity, and Macola software experience a plus Education:
High School diploma or equivalent required Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Vista, CA:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
3 years (Preferred) Sales:
3 years (Preferred) Language:
English (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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