Customer Service Representative 10am - 7pm Hybrid Schedule
101domain, Inc.
101domain, Inc.
Vista, CA Vista, CA Full-time Full-time $18 - $21 an hour $18 - $21 an hour Compensation:
$18-21/hr plus bonuses and commissions.
Bonuses up to $250/month ($3000/year) based on performance (starts after 90 day probation period) You will also be immediately eligible to receive commissions on any sales you generate.
Average commissions payout within first year is $2000/year.
Employment Type:
Full time Shift:
10am-7pm
Benefits:
Paid time off, paid holidays, 401K matching, generous health/dental/vision insurance starts within 30 days, long-term disability, life insurance and more, team building activities, happy hours, parties and more! Description:
Work in a fun, fast-paced and family-vibe environment with a stable and seasoned tech company.
Interact with customers across the United States and the world utilizing your problem solving and customer service skills while having fun and creating a growing career! You will become an expert in various web technologies, domain names and what makes the internet work! 101domain.
com is an established internet services company in business since 1999.
Learn more about our products and services at https:
//101domain.
com.
The world of domain names, web hosting, and web services is a fun, fast-paced, and growing industry and we're looking for sharp, detail-oriented and reliable individuals to help us achieve our goals to conquer the world, one website at a time! This is a full-time position:
We are currently in a Hybrid work model where you will be in the office 2x/week and working remotely from home 3x/week.
This schedule is subject to change.
Must be able to work remotely from home (reliable internet and a quiet and dedicated work space.
) and/or in the Vista office.
(Equipment will be provided.
) Initial Training Schedule:
8am-5pm 3x/week in-office:
(Tue/Wed/Thur) for first 60 days Permanent shift:
Monday-Friday - 10am-7pm, 2x/week in-office (Tue/Thur)
Responsibilities:
Provide excellent customer service and support via phone, chat, support tickets, and email correspondence.
Provide assistance to customers on domain names, account access, order/domain status and technical support for domain names including troubleshooting nameserver/DNS issues.
Resolve product or service problems by clarifying the customer's issue, determining the cause, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
Offer and upsell our portfolio of products & services based on customer needs.
Outreach to customers to assist them with completing their pending order(s), collecting required documentation and offering complimentary services.
Skills &
Qualifications:
At least 2 years of experience in customer service, technical support, administration or related position Have an interest in IT, the internet and computers Personable and attentive Strong interpersonal skills Positive and friendly attitude Excellent attention to detail Impeccable attendance and punctuality Exceptional organizational, verbal and written communication skills.
Ability to work independently and balance multiple priorities Excellent troubleshooting skills, ability of processing and analyzing information received Proficient in Microsoft Office and/or Google Workspace applications (Excel, Word) Extra points for:
Knowledge of the domain and hosting industry Understanding the functionality of nameservers and DNS records Call center experience Inbound sales and upselling experience Google Workspace experience Technical Support / IT Helpdesk experience Able to read, write, and speak multiple languages -- Spanish, Arabic, Chinese, Portuguese Keywords:
tech support, technical support, customer service, technical, DNS, hosting, sales, domain, TLD, gTLD, ccTLD, helpdesk, internet, administrative, remote, hybrid, Spanish, Chinese, Portuguese Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home Shift:
8 hour shift Evening shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Office Ability to commute/relocate:
Vista, CA 92081:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you willing to undergo a background and reference check? Education:
High school or equivalent (Required) Work Location:
Hybrid remote in Vista, CA 92081 101domain.
com is an established internet services company in business since 1999.
Learn more about our products and services at https:
//101domain.
com.
The world of domain names, web hosting, and web services is a fun, fast-paced, and growing industry and we're looking for sharp, detail-oriented and reliable individuals to help us achieve our goals to conquer the world, one website at a time!.
Estimated Salary: $20 to $28 per hour based on qualifications.
101domain, Inc.
Vista, CA Vista, CA Full-time Full-time $18 - $21 an hour $18 - $21 an hour Compensation:
$18-21/hr plus bonuses and commissions.
Bonuses up to $250/month ($3000/year) based on performance (starts after 90 day probation period) You will also be immediately eligible to receive commissions on any sales you generate.
Average commissions payout within first year is $2000/year.
Employment Type:
Full time Shift:
10am-7pm
Benefits:
Paid time off, paid holidays, 401K matching, generous health/dental/vision insurance starts within 30 days, long-term disability, life insurance and more, team building activities, happy hours, parties and more! Description:
Work in a fun, fast-paced and family-vibe environment with a stable and seasoned tech company.
Interact with customers across the United States and the world utilizing your problem solving and customer service skills while having fun and creating a growing career! You will become an expert in various web technologies, domain names and what makes the internet work! 101domain.
com is an established internet services company in business since 1999.
Learn more about our products and services at https:
//101domain.
com.
The world of domain names, web hosting, and web services is a fun, fast-paced, and growing industry and we're looking for sharp, detail-oriented and reliable individuals to help us achieve our goals to conquer the world, one website at a time! This is a full-time position:
We are currently in a Hybrid work model where you will be in the office 2x/week and working remotely from home 3x/week.
This schedule is subject to change.
Must be able to work remotely from home (reliable internet and a quiet and dedicated work space.
) and/or in the Vista office.
(Equipment will be provided.
) Initial Training Schedule:
8am-5pm 3x/week in-office:
(Tue/Wed/Thur) for first 60 days Permanent shift:
Monday-Friday - 10am-7pm, 2x/week in-office (Tue/Thur)
Responsibilities:
Provide excellent customer service and support via phone, chat, support tickets, and email correspondence.
Provide assistance to customers on domain names, account access, order/domain status and technical support for domain names including troubleshooting nameserver/DNS issues.
Resolve product or service problems by clarifying the customer's issue, determining the cause, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
Offer and upsell our portfolio of products & services based on customer needs.
Outreach to customers to assist them with completing their pending order(s), collecting required documentation and offering complimentary services.
Skills &
Qualifications:
At least 2 years of experience in customer service, technical support, administration or related position Have an interest in IT, the internet and computers Personable and attentive Strong interpersonal skills Positive and friendly attitude Excellent attention to detail Impeccable attendance and punctuality Exceptional organizational, verbal and written communication skills.
Ability to work independently and balance multiple priorities Excellent troubleshooting skills, ability of processing and analyzing information received Proficient in Microsoft Office and/or Google Workspace applications (Excel, Word) Extra points for:
Knowledge of the domain and hosting industry Understanding the functionality of nameservers and DNS records Call center experience Inbound sales and upselling experience Google Workspace experience Technical Support / IT Helpdesk experience Able to read, write, and speak multiple languages -- Spanish, Arabic, Chinese, Portuguese Keywords:
tech support, technical support, customer service, technical, DNS, hosting, sales, domain, TLD, gTLD, ccTLD, helpdesk, internet, administrative, remote, hybrid, Spanish, Chinese, Portuguese Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home Shift:
8 hour shift Evening shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Office Ability to commute/relocate:
Vista, CA 92081:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you willing to undergo a background and reference check? Education:
High school or equivalent (Required) Work Location:
Hybrid remote in Vista, CA 92081 101domain.
com is an established internet services company in business since 1999.
Learn more about our products and services at https:
//101domain.
com.
The world of domain names, web hosting, and web services is a fun, fast-paced, and growing industry and we're looking for sharp, detail-oriented and reliable individuals to help us achieve our goals to conquer the world, one website at a time!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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